The Regional Office Manager is responsible for the operation of assigned offices. Currently the offices include Buffalo, Chicago, Dallas, New York, Pittsburgh and St. Louis. Responsibilities of this position include both People Management and Office Management functions. The Regional Office Manager may perform certain tasks personally and will oversee others. This position reports to the CHRO with a dotted line to the Partner-In-Charge of each office.

Key Responsibilities:

People Management

• Supervises office support staff including paralegals, legal assistants, and secretaries. Manages secretarial and paralegal workload and team assignments in collaboration with the Partner-In-Charge.
• Learns the needs and personalities of the attorneys in order to appropriately assign staff and resolve issues.
• Recruits, screens, coordinates interview schedules and hires employees. Acts as liaison with Human Resources regarding compensation.
• Prepares new workstations/offices for new hires including computer set up, and nameplates.
• Coordinates and delivers training and orientation for new hires including office procedures and office equipment. Introduces newly hired staff to other employees.
• Monitors and approves time through the time keeping system. Considers requests for overtime.
• Administers periodic performance reviews with staff and delivers annual reviews.
• Ensures Firm policies are fairly and equitably administered. Delivers discipline and coordinates discharges, if necessary, with the concurrence of Human Resources.
• Investigates and resolves employee relations concerns and challenges partnering with Human Resources.
• Transitions departing employees out of the firm completing exit interviews, reassigning work, collecting equipment, etc.
• Partners with attorneys and CHRO to create a positive work environment. Identifies opportunities to enhance team culture. Provides individual recognition.
• Plans and organizes office meetings and parties including monthly staff meetings and annual office summer events and holiday parties.

Office Management

• Collaborates with the Office Management team to develop procedures for day-to-day operations.
• Develops consistent best practices for the legal support teams through the supported offices to align with firm wide standards.
• Reviews office purchases to ensure the budget is followed and escalates as needed.
• Ensures the maintenance of the office's copy machines, the performance of large photocopying and scanning projects, and the operation of video equipment.
• Maintains the movement of general office furniture and other items at the request of administration and the rearrangement of furniture in offices and work areas as requested by the occupants. Sets up offices for attorneys, paralegals and other staff.
• Ensures the general upkeep of shared office facilities such as halls, reception areas, employee break room and conference rooms. Acts as a project manager as needed.
• Develops and maintains professional business relations with the property management office. Manages maintenance requests as needed.
• Prepares and communicates management responses for potential emergencies.
• Liaises between back-office support functions such as Accounting and IT and assigned offices.
• Assists IT team with equipment installations and other onsite IT needs.
• Provides assistance needed to complete special projects involving operations of the firm.

Qualifications and Experience:

• 3 to 5 years of progressively responsible work experience with legal or other professional service organizations.
• 1 to 2 years’ legal assistant or paralegal experience preferred.
• Thorough understanding of administration, facilities management, and human resources.
• Strong MS Office Suite skills.
• Knowledge of law firm systems and programs used by staff.

Competencies:

• Ability to identify and analyze issues and problems and to recommend and implement solutions.
• Strong attention to detail and strong organization skills.
• Exceptional customer service and interpersonal skills.
• Ability to deal with changing fluid and stressful situations with poise.
• Critical reasoning skills and creative problem solving.
• Ability to travel via private or public conveyance to manage the law office's business.

Benefits:

• Medical insurance options as well as dental and vision
• Basic life insurance and LTD firm paid; supplemental life and STD available
• Flexible spending and Health Savings Accounts available
• 401(K) and Profit Sharing
• Vacation and Sick Time
• Paid Parental Leave

Hawkins Parnell & Young is an Equal Employment Opportunity Employer.